Have a Safe Stay in Gatlinburg

Responsible Hospitality

Our priority is our staff's and your safety. We are committed to upholding the highest standards of cleanliness throughout our hotel. We have aligned our check-in and check-out processes to the current situation and enhanced our room fixtures to reflect the same. 

Before You Arrive

Common Areas

• Hand sanitizer available to guests in the lobby.
• Enhanced cleaning standards throughout the hotel, including guest rooms and common areas.
• All staff continue to wear masks.

Rooms

• Enhanced cleaning standards followed in all guest rooms following CDC guidelines.
• Housekeeping services available only on special request by the guest. No housekeeping personnel to enter the room with a guest's approval.

Travel Safely

We encourage all guests and employees to continue to take precautions, including hand washing and mask wearing, to prevent the spread of the coronavirus. Rest assured we are ready to welcome you back to our historic hotel in downtown Gatlinburg.

Traveler's Insights

What extra measures are being taken to clean the guest rooms?

We use superior cleaning products with a greater concentration of bacteria-killing agents, as recommended by the CDC, for cleaning our guest rooms. All guest rooms are cleaned regularly before and after your stay. 

Are masks mandatory at the hotel?

Yes. All our staff and guests are required to wear masks and maintain social distancing when around people.

Are masks mandatory at the hotel?

Yes. All our staff is required to wear masks when around and servicing guests.

Are masks required on the Trolleys?

Yes, masks are still required when riding the public trolley transportation system in Gatlinburg.

Are all attractions in Gatlinburg open?

All attractions and entertainment venues in Gatlinburg is open.

Am I required to wear a mask in public areas of Gatlinburg?

No. You do not need to wear a mask in public restaurants or attractions. The Sevier County mask mandate expired on April 15, 2021.